When a ordered product doesn't get delivered, get in touch with the seller straight and file a complaint in writing. Don’t forget to have the details of the transaction accessible so you can demand for your money back. Always check your credit card account statements to be able to make sure that there will not be any illegal purchases generated when you shop on the internet. For individuals that shop online using their smart phone or tablet, never click “yes” when inquired to store your password on every online shopping site. This is to avoid the chance of unauthorized use of your confidential information online in case someone else manages to obtain your smartphone. If you don't receive the item you got and previously submitted a customer complaint with the particular dealer but to no avail, you can ask assistance from the customer protection service in the area. Also, contact your own credit card company and inform them about the problem.